Return & Refund Policy
Straightforward returns, with help along the way.
30-day return window
Request a return within 30 days of delivery. Change-of-mind returns must be unused, unridden, in original condition and in the original packaging. Contact support before returning an item.
Start a return
Email support@dimense.shop with your order number and the reason for the return. If your item arrived damaged, defective or incorrect, describe the issue; photographs can help us understand it. Obtain return authorization and return instructions before sending your item.
Return address
Authorized returns should be sent to dimense, 541 Bertrand Dr, Lafayette, LA 70506, United States. Contact us first so we can provide the instructions for your return.
Damaged, defective or incorrect items
Contact us if an item arrives damaged, defective or different from what you ordered. We will review the issue with you and arrange the appropriate return and refund assistance. Ordinary unused-condition requirements do not prevent you from reporting a defect, shipping damage or a fulfillment error.
Return shipping & restocking fees
dimense pays return shipping when the return results from our error, damage or a product defect. For a change-of-mind return, the customer pays return shipping. There is no restocking fee.
Refunds
Once your refund is approved, the funds will be returned automatically to the original payment method within 10 calendar days. Contact us if you need help with a refund.
Your rights
This policy does not limit rights that apply under applicable law. For return assistance, contact support@dimense.shop or +1 337-232-2688.